Thank you for choosing to shop with us! This Shipping and Handling Policy outlines the details regarding the shipment and delivery of products purchased from our e-commerce website. Please read this policy carefully before placing your order to understand the procedures and guidelines.

1. Processing Time:

• After receiving your order, we will initiate the processing within 3-5 business days (excluding weekends and public holidays).
• Processing includes verification of payment, order validation, packaging, and preparation for shipment.

2. Shipping Methods and Carriers:

• We offer various shipping methods, which may include standard shipping, expedited shipping, and international shipping.
• The shipping method available for your order will depend on the destination and the weight/size of the package.
• We work with reputable shipping carriers to ensure reliable and timely delivery.

3. Shipping Costs:

• The shipping cost for your order will be calculated based on the weight, dimensions, destination, and shipping method selected.
• The shipping cost will be displayed during the checkout process before you confirm your order.
• Occasionally, we may offer promotions or discounts on shipping, which will be clearly communicated on our website or through promotional materials.

4. Delivery Time:

• The estimated delivery time will depend on the shipping method chosen, as well as the destination of your order.
• Please note that delivery times are approximate and not guaranteed, as they can be influenced by factors beyond our control, such as customs procedures, weather conditions, or unforeseen circumstances.
• We will provide you with an estimated delivery timeframe during the checkout process, and you will also receive tracking information once your order has been shipped.

5. Tracking Orders:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.
• You can use the tracking number provided to monitor the progress of your shipment through the carrier's website or our order tracking page.
• If you have any questions or concerns regarding your order's tracking status, please contact our customer support team, and we will be happy to assist you.

6. International Shipping:

• We do not ship internationally. We apologize for any inconvenience this may cause you.

7. Address Accuracy:

• It is your responsibility to provide accurate and complete shipping information, including the recipient's name, delivery address, and contact details.
• We cannot be held liable for delayed or undeliverable shipments due to incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately.
• We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
• Please note that we are not responsible for lost or damaged packages caused by the shipping carrier or due to circumstances beyond our control, but we will make every effort to assist you in filing any necessary claims.

9. Returns and Exchanges:

• For information regarding returns, exchanges, or refunds, please refer to our Returns and Refunds Policy, which can be found on our website.

By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined in this Shipping and Handling Policy. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

(800) 541-7027
greenmachinetools@dayeope.com